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Terms and Conditions

Privacy Policy

Your privacy is of the utmost importance to us. We have provided this notice to explain our information collection practices and the choices you have regarding the way your information is collected, used and stored. A link to this notice is available throughout our website ( http://www.clean-cut.eu ).

The information we collect:

This notice applies to all information collected or submitted on this website (http://www.clean-cut.eu ) or via the telephone. On some pages, you can order products and services, make requests, and register to receive materials.

The information we collect and STORE;

Name, Address, Email address, Phone number.

The information we collect and DO NOT STORE:

Credit/Debit Card Information.

When clients pay by credit/debit card via the telephone, all the information provided is used solely for that transaction and via a secure Paypal console. We do not store any of our clients financial information.

The way we use information:

We use the information you provide about yourself when placing an order only to fulfill that order. We do not share this information with third parties except to the extent necessary to complete that particular order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with third parties except to the extent necessary to complete that particular order.

We use return email addresses as a point of contact to our clients. Such addresses are not used for any other purpose and are not shared with third parties. We do not solicit repeated email practices that are unrelated to specific works we have undertaken for our clients.

We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and by telephone.

Our commitment to children's privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How you can access or correct your information

You can contact us by phone or by sending an email. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us

Should you have other questions or concerns about these privacy policies, please contact us by email at info@clean-cut.eu

Returns/ Refund Policy

All our clients' scissors are thoroughly checked before any work is undertaken on them and tested for performance before they are returned.

In situations where scissors are possibly too damaged to repair, we consult clients as to whether to carry out the sharpening. If the scissor passes our test procedure after our repair work, we would charge for the sharpening service but postage would be free.

If our work was unsuccessful at restoring the scissor to a suitable standard, we would not charge for the sharpening service.

In the unlikely event that a client was not satisfied with our work, Clean-Cut would ask for the scissors to be returned in order for us to re-assess our work and the scissors performance. We would consult our client regarding these details and may ask to carry out further works in order to rectify any performance issues with the scissor in question.

Should the scissor not pass our test procedure after our secondary works, a full refund would be offered to our client.

Cancellation Policy

We assume that by sending your scissors to us, you are giving permission to Clean-Cut Sharpening Centre to undertake sharpening work on your scissors. If you change your mind and would like to cancel your order, please contact us as soon as possible after posting them to us. As a guide, please cancel your order within 24 hours of posting scissors to ensure that we have not carried out any work on your scissors.

We carry out the vast majority of work within 48 hours of us receiving our clients scissors; if we have carried out sharpening work before you contact us to cancel, you may not cancel your order.